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TaxBrain Complaint - Income tax - efile
TaxBrain Complaint

TaxBrain Complaint


Income tax - efile

This was my automated response from taxbrain which deposited my tax return into the wrong bank. i have tried several venues to find out exactly what happened i got the routing number and acct. number it was deposited into from the irs not tax brain and tried to contact the republic bank by phone and by there website www.republicbank.com there website would not even load when i finally did get through to the bank they hung up on me and when i tried to call them back all i got was a busy signal i called from my cell phone and the call went through seems my home phone was blocked as soon as they discovered why i was calling and then the same story with my cell phone but not until a customer service rep with there tax department told me my refund was sent back to the irs on monday but the irs says they have not received it as of today so after 2 weeks i still dont know when i will receive my tax refund

On January 15, 2010 some of the initial tax returns sent to the IRS by Taxbrain were incorrectly coded to have their tax refund deposited to Republic Bank rather than to Santa Barbara Bank & Trust. You are receiving this email because we have received confirmation that a tax return filed from your Taxbrain account was among those returns.
Because the direct deposit information included with your tax filing was incorrect, the deposit has been returned to the IRS. As a matter of procedure, when a deposit is returned to the IRS, the refund is sent to the taxpayer in the form of a paper check through the mail to the address listed on the tax return.
We are working with the IRS and the banks to identify a faster way to get your refund delivered to you, but at this point we do not know if this will be possible. The typical time to receive a refund by mail is six to eight weeks.
•To check the status of your refund please use the online "Where’s My Refund" IRS tool.
•You can also contact the IRS Toll-Free at 1-800-829-1040. Hours of Operation: Monday – Friday, 7:00 a.m. – 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).
You may wish to use this communication as evidence that your tax refund has in fact been filed and that your tax refund is being delayed due to events beyond your control.

We know that our customers look forward to, and often rely on the timely receipt of their tax refund. We take our business very seriously and I want to personally assure you that this outcome is entirely unacceptable. We sincerely apologize for the inconvenience and frustration this situation has caused. All tax preparation and service fees associated with your tax return have been waived and will not be withheld from your refund amount.
Thank you,

Craig Petz
Vice President
Taxbrain America's Online Tax Service

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